Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on November 4, 2025 affecting API and API and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 04:20 PM UTC
Resolved
Nov 04, 2025, 04:49 PM UTC
Duration
29m
Detected by Pingoru
Nov 04, 2025, 04:20 PM UTC

Affected components

APIAPIVerification DecisionsVerification Decisions

Update timeline

  1. investigating Nov 04, 2025, 04:20 PM UTC

    We are currently investigating an issue that could be impacting decision time

  2. investigating Nov 04, 2025, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 04, 2025, 04:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 04, 2025, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 04, 2025, 04:45 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 04, 2025, 04:49 PM UTC

    This incident has been resolved.