Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on January 16, 2026 affecting Verification Decisions and Verification Decisions, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 08:39 PM UTC
Resolved
Jan 16, 2026, 09:08 PM UTC
Duration
28m
Detected by Pingoru
Jan 16, 2026, 08:39 PM UTC

Affected components

Verification DecisionsVerification Decisions

Update timeline

  1. investigating Jan 16, 2026, 08:39 PM UTC

    We are currently investigating an issue causing longer automatic verification times.

  2. investigating Jan 16, 2026, 08:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 16, 2026, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 09:08 PM UTC

    This incident has been resolved.