Veriff incident

Our service is experiencing issues

Notice Resolved View vendor source →

Veriff experienced a notice incident on January 21, 2026 affecting Verification Decisions, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 02:04 PM UTC
Resolved
Jan 21, 2026, 03:37 PM UTC
Duration
1h 33m
Detected by Pingoru
Jan 21, 2026, 02:04 PM UTC

Affected components

Verification Decisions

Update timeline

  1. investigating Jan 21, 2026, 02:04 PM UTC

    We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

  2. identified Jan 21, 2026, 03:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2026, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2026, 03:37 PM UTC

    This incident has been resolved.