Veriff experienced a notice incident on January 21, 2026 affecting Verification Decisions, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Verification Decisions
Update timeline
- investigating Jan 21, 2026, 02:04 PM UTC
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
- identified Jan 21, 2026, 03:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 21, 2026, 03:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 03:37 PM UTC
This incident has been resolved.