Veriff experienced a critical incident on February 3, 2026 affecting Verification Decisions, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Verification Decisions
Update timeline
- investigating Feb 03, 2026, 05:04 PM UTC
Hmm. Something seems to be up with Verification decisions. We are checking it out and will update you shortly. Sorry for the inconvenience!
- identified Feb 03, 2026, 05:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 05:49 PM UTC
A fix has been implemented and we are monitoring the service. Sessions received before the fix may still experience delays in decision time, while new sessions should now be receiving decisions normally.
- resolved Feb 03, 2026, 11:16 PM UTC
This incident has been resolved.