Veriff incident

Our service is experiencing issues

Critical Resolved View vendor source →
Started
Feb 03, 2026, 05:04 PM UTC
Resolved
Feb 03, 2026, 11:16 PM UTC
Duration
6h 12m
Detected by Pingoru
Feb 03, 2026, 05:04 PM UTC

Affected components

Verification Decisions

Update timeline

  1. investigating Feb 03, 2026, 05:04 PM UTC

    Hmm. Something seems to be up with Verification decisions. We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. identified Feb 03, 2026, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2026, 05:49 PM UTC

    A fix has been implemented and we are monitoring the service. Sessions received before the fix may still experience delays in decision time, while new sessions should now be receiving decisions normally.

  4. resolved Feb 03, 2026, 11:16 PM UTC

    This incident has been resolved.

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