Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on February 25, 2026 affecting Verification Decisions, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 02:09 AM UTC
Resolved
Feb 25, 2026, 03:33 AM UTC
Duration
1h 24m
Detected by Pingoru
Feb 25, 2026, 02:09 AM UTC

Affected components

Verification Decisions

Update timeline

  1. investigating Feb 25, 2026, 02:09 AM UTC

    Hello! We have identified issues with our decision making service in certain EU clusters; We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. identified Feb 25, 2026, 02:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 25, 2026, 03:33 AM UTC

    This incident has been resolved.