Veriff experienced a minor incident on April 13, 2026 affecting API and Verification Decisions, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 09:46 PM UTC
Thank you for your patience. We have identified the components with the issue. Our team is actively investigating the root cause, and we will share a status update shortly.
- investigating Apr 13, 2026, 09:46 PM UTC
We are continuing to investigate this issue.
- investigating Apr 13, 2026, 10:46 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 11:12 PM UTC
The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
- monitoring Apr 13, 2026, 11:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 14, 2026, 12:02 AM UTC
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.