Veriff experienced a minor incident on April 20, 2026 affecting Verification Decisions and Unidentified Component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 04:38 PM UTC
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.
- investigating Apr 20, 2026, 04:43 PM UTC
Thank you for your patience. We have identified the components with the issue. Our team is actively investigating the root cause, and we will share a status update shortly.
- investigating Apr 20, 2026, 04:44 PM UTC
We are continuing to investigate this issue.
- identified Apr 20, 2026, 05:45 PM UTC
The root cause of the issue has been identified. Our team is prioritized on deploying a fix.
- monitoring Apr 20, 2026, 06:15 PM UTC
The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
- monitoring Apr 20, 2026, 06:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 20, 2026, 06:35 PM UTC
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.