Veriff experienced a minor incident on April 20, 2026 affecting Verification Decisions, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Verification Decisions
Update timeline
- investigating Apr 20, 2026, 09:04 AM UTC
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.
- identified Apr 20, 2026, 09:17 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 20, 2026, 09:20 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 20, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 09:32 AM UTC
This incident has been resolved.