Resolved after 3 days 12 hours, affecting Processing & delivery, on May 4, 2024.
We have now processed the backlog of highlight jobs. Sorry for the inconvenience this may have caused
Affected components
Update timeline
- investigating May 04, 2024, 09:31 PM UTC
We are currently investigating issues with processing. Affecting highlight creations and creating longer processing time.
- identified May 04, 2024, 11:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2024, 01:22 AM UTC
A fix has been implemented and we are monitoring the results. Some highlights failed rendering while the incident was going on. We are trying to find them all and get them processed.
- monitoring May 05, 2024, 01:52 AM UTC
Highlight and directed highlight creation have been disabled for now.
- investigating May 05, 2024, 12:57 PM UTC
We still trying to finding the root problem. All processing gonna be delayed
- monitoring May 05, 2024, 02:03 PM UTC
A fix has been implemented and we are monitoring the results. We have a backlog of highlight jobs. Working hard on getting it consumed as fast as possible
- monitoring May 05, 2024, 09:38 PM UTC
Processing is back to normal. We are still working on cleaning up the backlog of highlight jobs.
- resolved May 08, 2024, 10:12 AM UTC
We have now processed the backlog of highlight jobs. Sorry for the inconvenience this may have caused
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