Veo incident

Not Assigning Recordings

Resolved after 7 days 19 hours, affecting Camera app, on November 11, 2024.

monitoring Nov 15, 2024, 01:33 PM UTC

A fix has been implemented in our cloud and we are monitoring the solution, no need to update your camera. We apologies for the inconvenience

Started
Nov 11, 2024, 12:56 PM UTC
Resolved
Nov 19, 2024, 08:20 AM UTC
Duration
7d 19h
Detected by Pingoru
Nov 11, 2024, 12:56 PM UTC

Affected components

Camera app

Update timeline

  1. investigating Nov 12, 2024, 12:56 PM UTC

    We're investigating a bug that recordings do not always get assigned to the team selected in the Veo Camera App. Recordings will still upload and can be assigned from the clubhouse. We apologies for the inconvenience.

  2. identified Nov 14, 2024, 03:46 PM UTC

    We've identified the cause and are working on a fix in the next firmware update

  3. monitoring Nov 15, 2024, 01:33 PM UTC

    A fix has been implemented in our cloud and we are monitoring the solution, no need to update your camera. We apologies for the inconvenience

  4. resolved Nov 19, 2024, 08:20 AM UTC

    This incident has been resolved

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