Vend experienced a minor incident on July 23, 2026, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 23, 2026, 10:35 PM UTC
We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
- monitoring Jul 23, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 11:48 PM UTC
This incident has been resolved.