Vend Outage History

Vend is up right now

Vend had 46 outages in the last 2 years totaling 179h 3m of downtime — averaging 1.9 incidents per month.

There were 46 Vend outages since March 29, 2026 totaling 179h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vendhq.com

Minor July 29, 2026

Restaurant (O-Series) Back Office Reports delayed for some users

Detected by Pingoru
Jul 29, 2026, 05:33 AM UTC
Resolved
Jul 29, 2026, 08:14 AM UTC
Duration
2h 40m
Timeline · 3 updates
  1. identified Jul 29, 2026, 05:33 AM UTC

    Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.

  2. monitoring Jul 29, 2026, 06:58 AM UTC

    The fix released earlier today has been refined, we will monitor performance.

  3. resolved Jul 29, 2026, 08:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026

Back Office Dashboard Reports Not Updating

Detected by Pingoru
Jul 29, 2026, 12:55 AM UTC
Resolved
Jul 29, 2026, 01:42 AM UTC
Duration
46m
Timeline · 3 updates
  1. identified Jul 29, 2026, 12:55 AM UTC

    We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data. Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

  2. monitoring Jul 29, 2026, 01:26 AM UTC

    A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully. We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.

  3. resolved Jul 29, 2026, 01:42 AM UTC

    The issue affecting Back Office Dashboard reports not updating has now been resolved. Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.

Read the full incident report →

Minor July 27, 2026

Intermittent Issues Viewing Customer Details in Sell Screen

Detected by Pingoru
Jul 27, 2026, 05:08 PM UTC
Resolved
Jul 27, 2026, 06:21 PM UTC
Duration
1h 13m
Timeline · 2 updates
  1. monitoring Jul 27, 2026, 05:08 PM UTC

    We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.

  2. resolved Jul 27, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 27, 2026

Lightspeed eCom (North America)

Detected by Pingoru
Jul 27, 2026, 03:42 PM UTC
Resolved
Jul 27, 2026, 04:07 PM UTC
Duration
24m
Timeline · 3 updates
  1. investigating Jul 27, 2026, 03:42 PM UTC

    We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.

  2. monitoring Jul 27, 2026, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 27, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2026

Degraded Service Performance – Third-Party Infrastructure (AWS / Cloudflare)

Detected by Pingoru
Jul 24, 2026, 12:00 PM UTC
Resolved
Jul 24, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 24, 2026, 05:59 PM UTC

    Between 12:45 PM and 1:15 PM BST, an upstream issue with a third-party cloud infrastructure provider caused brief slowness and connection errors affecting X-Series POS selling screens for some stores. The core impact was limited to a ~35-minute window, and services quickly normalized. All Lightspeed core internal systems remained fully operational throughout the event, and any offline transactions processed during the disruption have synchronized. The upstream provider has resolved the issue, and all systems are running normally.

Read the full incident report →

Minor July 23, 2026

Return and Exchange Processing Errors

Detected by Pingoru
Jul 23, 2026, 10:35 PM UTC
Resolved
Jul 23, 2026, 11:48 PM UTC
Duration
1h 13m
Timeline · 3 updates
  1. investigating Jul 23, 2026, 10:35 PM UTC

    We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime

  2. monitoring Jul 23, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2026

Payment Terminal Processing Disruption

Detected by Pingoru
Jul 17, 2026, 11:18 AM UTC
Resolved
Jul 17, 2026, 12:17 PM UTC
Duration
58m
Timeline · 3 updates
  1. investigating Jul 17, 2026, 11:18 AM UTC

    We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.

  2. monitoring Jul 17, 2026, 11:48 AM UTC

    The issue is now resolved. We will continue to monitor the situation. If you are still experiencing issues, please use our standalone payments workaround: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments

  3. resolved Jul 17, 2026, 12:17 PM UTC

    The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.

Read the full incident report →

Critical July 11, 2026

Slow Payment Processing in R-Series

Detected by Pingoru
Jul 11, 2026, 08:06 PM UTC
Resolved
Jul 11, 2026, 08:18 PM UTC
Duration
11m
Timeline · 1 update
  1. investigating Jul 11, 2026, 08:06 PM UTC

    The Lightspeed Payments terminal gets stuck on "Processing" after a customer uses their card. Restarting the terminal did not resolve the issue, and payment processing times are currently much longer than normal.

Read the full incident report →

Major July 11, 2026

Degraded Lightspeed Payments processing may be experienced on R & S-series

Detected by Pingoru
Jul 11, 2026, 08:03 PM UTC
Resolved
Jul 11, 2026, 08:39 PM UTC
Duration
35m
Timeline · 3 updates
  1. investigating Jul 11, 2026, 08:03 PM UTC

    Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.

  2. monitoring Jul 11, 2026, 08:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 11, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 8, 2026

Card Payment Failures

Detected by Pingoru
Jul 08, 2026, 08:49 PM UTC
Resolved
Jul 08, 2026, 09:13 PM UTC
Duration
24m
Timeline · 3 updates
  1. investigating Jul 08, 2026, 08:49 PM UTC

    Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.

  2. monitoring Jul 08, 2026, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2026, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

Slow Cart for C-Series

Detected by Pingoru
Jul 08, 2026, 06:58 PM UTC
Resolved
Jul 08, 2026, 09:01 PM UTC
Duration
2h 3m
Timeline · 6 updates
  1. investigating Jul 08, 2026, 06:58 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 08, 2026, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 08, 2026, 07:28 PM UTC

    The issue affecting C-Series has been mitigated. Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.

  4. monitoring Jul 08, 2026, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 08, 2026, 09:00 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 08, 2026, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026

Hospitality: Delayed Payout Reporting for EU/UK

Detected by Pingoru
Jul 07, 2026, 10:44 AM UTC
Resolved
Jul 07, 2026, 01:03 PM UTC
Duration
2h 19m
Timeline · 3 updates
  1. monitoring Jul 07, 2026, 10:44 AM UTC

    Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts. This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland) and Australia. The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.

  2. monitoring Jul 07, 2026, 11:39 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 07, 2026, 01:03 PM UTC

    The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.

Read the full incident report →

Minor July 6, 2026

Lightspeed Payments K- and O-Series Payout delays in Australia for some Merchants

Detected by Pingoru
Jul 06, 2026, 08:09 AM UTC
Resolved
Jul 06, 2026, 01:05 PM UTC
Duration
4h 55m
Timeline · 5 updates
  1. investigating Jul 06, 2026, 08:09 AM UTC

    We have identified an external issue resulting in a partial payout delay for a subset of AUD transactions processed through one of our partner banks. As a result, some customers receiving Regular (BECS) payouts in Australia may experience a delay in receiving their payouts expected this Monday. We are actively monitoring the situation and coordinating with the affected partner to support resolution efforts.

  2. investigating Jul 06, 2026, 08:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 06, 2026, 08:12 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 06, 2026, 10:04 AM UTC

    We have identified an external issue causing delays to some Regular (BECS) payouts in Australia. Affected funds are expected to be credited by the end of the day on 6 July 2026 in AU time.

  5. resolved Jul 06, 2026, 01:05 PM UTC

    The external issue that caused delays to some Regular (BECS) payouts in Australia has been resolved. All impacted payouts have now been processed and will be credited to the affected accounts.

Read the full incident report →

Major July 2, 2026

Inventory, Product Search, Sales History and Online Channels delay

Detected by Pingoru
Jul 02, 2026, 10:21 PM UTC
Resolved
Jul 02, 2026, 10:57 PM UTC
Duration
36m
Timeline · 2 updates
  1. monitoring Jul 02, 2026, 10:21 PM UTC

    Some retailers may experience delays in updates made to the system showing throughout the system. This impacts - inventory levels slow in reflecting the right levels - product added not appearing in searches and online store - product updated not reflecting in searches and online store - sales made may not be available in sales history We have identified and resolving the issue and are monitoring system recovery

  2. resolved Jul 02, 2026, 10:57 PM UTC

    The delay is gone. There might be some remaining webhooks being sent to integrators.

Read the full incident report →

Minor July 1, 2026

Lag in the polecat pusher

Detected by Pingoru
Jul 01, 2026, 09:05 PM UTC
Resolved
Jul 05, 2026, 11:02 PM UTC
Duration
4d 1h
Timeline · 2 updates
  1. monitoring Jul 01, 2026, 09:05 PM UTC

    The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.

  2. resolved Jul 05, 2026, 11:02 PM UTC

    Resolved

Read the full incident report →

Minor June 30, 2026

Dégradation des Performances du MEV

Detected by Pingoru
Jun 30, 2026, 01:21 PM UTC
Resolved
Jun 30, 2026, 08:49 PM UTC
Duration
7h 27m
Timeline · 3 updates
  1. investigating Jun 30, 2026, 01:21 PM UTC

    Nous examinons actuellement ce cas. We are currently investigating this issue.

  2. identified Jun 30, 2026, 01:56 PM UTC

    Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils. Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre. Revenu Québec travaillent à rétablir la situation dès que possible. ---- Revenu Québec is aware of the technical difficulties with how sales recording systems (SRSs) communicate with the WEB-SRM which may be causing error messages to display on the devices. This situation does not affect the data that operators send to Revenu Québec, and data does not need to be resent. Revenu Québec is currently working to quickly address the issue.

  3. resolved Jun 30, 2026, 08:49 PM UTC

    Les difficultés techniques de ce matin touchant la communication des systèmes d'enregistrement des ventes (SEV) avec le MEV-WEB sont maintenant rétablies. ----- The technical difficulties of this morning concerning the communication of the sales recording systems (SRSs) with the WEB-SRM have now been restored.

Read the full incident report →

Major June 25, 2026

X-Series - Sales are not appearing in Sales History

Detected by Pingoru
Jun 25, 2026, 08:34 AM UTC
Resolved
Jun 25, 2026, 11:31 AM UTC
Duration
2h 56m
Timeline · 3 updates
  1. investigating Jun 25, 2026, 08:34 AM UTC

    We are currently investigating an issue where some sales are not appearing in Sales History. We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.

  2. monitoring Jun 25, 2026, 11:09 AM UTC

    The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out. Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.

  3. resolved Jun 25, 2026, 11:31 AM UTC

    The issue has been resolved and Sales History is now updating as expected.

Read the full incident report →

Notice June 24, 2026

K-Series: Lightspeed Payments service degradation

Detected by Pingoru
Jun 24, 2026, 12:43 PM UTC
Resolved
Jun 23, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 24, 2026, 12:43 PM UTC

    K-Series merchants experienced a Lightspeed Payments issue that could cause payment failures. As a temporary workaround, merchants could take payments in standalone mode until full service resumed.

Read the full incident report →

Critical June 22, 2026

R-Series login issues for some accounts

Detected by Pingoru
Jun 22, 2026, 02:15 PM UTC
Resolved
Jun 22, 2026, 03:07 PM UTC
Duration
51m
Timeline · 4 updates
  1. investigating Jun 22, 2026, 02:15 PM UTC

    We are aware of login issues on R-Series for some accounts. We are currently investigating.

  2. identified Jun 22, 2026, 02:31 PM UTC

    The issue has been identified to be related to a 3rd party and they are working on a fix.

  3. monitoring Jun 22, 2026, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 22, 2026, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

X-Series Lightspeed Payment Errors

Detected by Pingoru
Jun 18, 2026, 04:25 PM UTC
Resolved
Jun 18, 2026, 04:25 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 18, 2026, 04:25 PM UTC

    Some merchants may have experienced a payments degradation that hindered payment completion. A fix has been implemented and payments can be retired.

Read the full incident report →

Critical June 18, 2026

Issues processing transactions via Lightspeed Payments

Detected by Pingoru
Jun 18, 2026, 03:58 PM UTC
Resolved
Jun 18, 2026, 04:13 PM UTC
Duration
14m
Timeline · 2 updates
  1. monitoring Jun 18, 2026, 03:58 PM UTC

    We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.

  2. resolved Jun 18, 2026, 04:13 PM UTC

    The issue preventing merchants from completing transactions using Lightspeed Payments has been fully resolved.

Read the full incident report →

Minor June 17, 2026

Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation

Detected by Pingoru
Jun 17, 2026, 07:48 AM UTC
Resolved
Jun 18, 2026, 07:22 AM UTC
Duration
23h 33m
Timeline · 3 updates
  1. investigating Jun 17, 2026, 07:48 AM UTC

    We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed. Workaround: Force-close and restart the app to restore functionality.

  2. identified Jun 17, 2026, 03:34 PM UTC

    Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.

  3. resolved Jun 18, 2026, 07:22 AM UTC

    We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.

Read the full incident report →

Notice June 10, 2026

Lightspeed Retail (R-Series) Login using Google

Detected by Pingoru
Jun 10, 2026, 04:11 PM UTC
Resolved
Jun 10, 2026, 08:27 PM UTC
Duration
4h 16m
Timeline · 4 updates
  1. investigating Jun 10, 2026, 04:11 PM UTC

    We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

  2. identified Jun 10, 2026, 04:44 PM UTC

    We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.

  3. monitoring Jun 10, 2026, 08:09 PM UTC

    We have implemented a fix and will continue to monitor the situation.

  4. resolved Jun 10, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →