There were 6 Vend outages since March 29, 2026 totaling 149h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights. Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we're monitoring the result.
This incident has been resolved.
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
We are continuing to investigate the issue.
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
This incident is now resolved.
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
The third-party partner has resolved the issue. Transactions are now being processed normally.
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