Vend incident

Lightspeed Restaurant O-Series - Inbound Calling Issues

Minor Resolved View vendor source →

Vend experienced a minor incident on May 20, 2026, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 02:14 AM UTC
Resolved
May 20, 2026, 03:15 AM UTC
Duration
1h 1m
Detected by Pingoru
May 20, 2026, 02:14 AM UTC

Update timeline

  1. investigating May 20, 2026, 02:14 AM UTC

    We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers. Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, customers can still reach our Australian support team through our alternative number: +61 2 5944 3904 We apologize for the inconvenience and appreciate your patience.

  2. monitoring May 20, 2026, 02:59 AM UTC

    Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!

  3. resolved May 20, 2026, 03:15 AM UTC

    Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!