Vend incident

Transaction Processing

Vend is currently experiencing a minor incident, which began 2d ago. The vendor's full update timeline is below.

Started
Aug 15, 2026, 05:57 AM UTC
Resolved
Ongoing
Duration
● 1d 14h
Detected by Pingoru
Aug 15, 2026, 05:57 AM UTC

Update timeline

  1. investigating Aug 15, 2026, 05:48 AM UTC

    We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.

  2. investigating Aug 15, 2026, 05:57 AM UTC

    We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or a hotspot. We’ll provide further updates as they become available.

  3. identified Aug 15, 2026, 05:59 AM UTC

    We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or hotspot. We are working with Mastercard and monitoring the situation closely. We’ll provide further updates as they become available.

  4. monitoring Aug 15, 2026, 06:29 AM UTC

    Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.