Veeva incident

Vault CRM - Data Lakehouse Infrastructure Maintenance

Notice Resolved View vendor source →

Veeva experienced a notice incident on August 5, 2026 affecting VV1-4021 and VV3-6002 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 06:30 PM UTC
Resolved
Aug 05, 2026, 06:30 PM UTC
Duration
Detected by Pingoru
Aug 05, 2026, 06:30 PM UTC

Affected components

VV1-4021VV3-6002VV2-5018VV1-4017VV2-5011VV2-5000VV1-4000VV1-4019VV1-4024VV1-4014

Update timeline

  1. investigating Aug 05, 2026, 06:30 PM UTC

    Data Lakehouse infrastructure is scheduled to be updated with the 26R2.0 Production Release. If your organization has enabled Data Lakehouse, please contact Veeva Product Support ahead of this release to coordinate updates to your query engine configuration and avoid disruption to your queries. The following specific features and functionality are affected by this update: Campaign Manager Target List Builder – Building new target lists will not be available during the maintenance window. Campaign Manager Performance Page – The Performance Page will not be available during the maintenance window. Data for August 20, 2026 may be calculated incorrectly; any incorrect data will be recalculated correctly the following day. CLM Content Metrics – Vaults whose timezone is configured such that the Vault's midnight falls within the maintenance window will not have that day's metrics calculated until the following day. This update introduces modifications to the underlying S3 data storage elements, requiring adjustments to existing query engine connections. This maintenance will affect all Vaults and will take longer than a standard release. Timeline for Affected Regions AP Region - Thursday, August 20, 2026 at 7:00 am PDT. Maintenance window duration of 2.5–3.5 hours. EU and US Regions (parallel) - Thursday, August 20, 2026 starting at 9:00 am PDT. Maintenance window duration of up to 12 hours.