Restore Operations and Dashboard Errors - EMEA

Update timeline

1. investigating Feb 25, 2026, 05:18 AM UTC

   Status: Investigating Starting around 02:57 UTC on February 25, some EMEA-hosted customers may experience service disruptions affecting dashboard access and restore operations. While backup jobs should continue to run as expected, Microsoft has confirmed that a database issue following scheduled maintenance is causing this impact. Our engineering teams are working closely with Microsoft Support to resolve the issue, and we will provide updates as they become available. Affected components M365 - Europe, Middle East & Africa (Degraded performance)

2. resolved Feb 25, 2026, 03:10 PM UTC

   Status: Resolved As of 10:53 UTC, service functionality has been fully restored. Following Microsoft's scheduled maintenance, our teams worked closely with their support engineers to resolve the underlying database issues that were affecting dashboard access and restore operations. We have monitored the environment and confirmed that all services are now stable and healthy. If you continue to experience any issues, please reach out to our Support team for assistance. Affected components M365 - Europe, Middle East & Africa (Operational)