VALR incident

Login and authentication services outage

Major Resolved View vendor source →

VALR experienced a major incident on October 20, 2026 affecting VALR.COM, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 06:21 AM UTC
Resolved
Oct 20, 2026, 09:56 AM UTC
Duration
3h 34m
Detected by Pingoru
Oct 20, 2026, 06:21 AM UTC

Affected components

VALR.COM

Update timeline

  1. investigating Oct 20, 2026, 06:21 AM UTC

    Login and authentication services are currently affected by a cloud provider incident. Logins and authenticated actions are affected. The issue is being investigated.

  2. investigating Oct 20, 2026, 06:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2026, 09:01 AM UTC

    The cloud provider service outage appears to have been resolved. Please contact VALR support should you encounter any further issues.

  4. resolved Oct 20, 2026, 09:56 AM UTC

    This incident has been resolved.