Userpilot experienced a major incident on November 18, 2025 affecting Current status by service (Javascript SDK) and Current status by service (Web Application) and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:15 PM UTC
We are currently experiencing a service degradation due to an ongoing outage at our CDN provider, Cloudflare. This may affect both the loading of our web application and the download of our JavaScript SDK. Impact: Some customers may be unable to load the web app or may experience very slow load times. Some customers may experience failures or timeouts when downloading our SDK. Impact may vary by region and ISP depending on Cloudflare’s edge availability. What’s happening: Our assets (including the SDK and static web resources) are served through Cloudflare. As Cloudflare is currently having issues, some requests to these assets are failing or timing out.
- resolved Nov 18, 2025, 12:53 PM UTC
We have switched CDN providers temporarily. Our services are no longer affected by Cloudflare’s outage and are functioning normally. Thank you for your patience and understanding.
- investigating Nov 18, 2025, 12:53 PM UTC
We have switched CDN providers temporarily. Our services are no longer affected by Cloudflare’s outage and are functioning normally. Thank you for your patience and understanding.