Upright Labs incident
Issues Retrieving Rates for FedEx and UPS Mail Innovations
Resolved after 4 hours 32 minutes, affecting FedEx API, on November 27, 2023.
Retrieving FedEx rates have appeared more stable in the past few hours. If you're still experiencing issues getting rates, please try refreshing the Shipping page and trying again or reach out to our Support team.
Affected components
Update timeline
- identified Nov 27, 2023, 04:26 PM UTC
FedEx and UPS Mail Innovations are currently experiencing some issues retrieving shipping rates. You may experience intermittent issues when using these two services. We're monitoring the situation and will provide updates as we know more.
- monitoring Nov 27, 2023, 05:04 PM UTC
These services continue to experience intermittent issues retrieving rates.
- monitoring Nov 27, 2023, 05:17 PM UTC
EasyPost has indicated issues with UPS Mail Innovations have been resolved. You may still experience errors fetching FedEx rates.
- monitoring Nov 27, 2023, 06:41 PM UTC
We're still seeing very occasional issues retrieving FedEx rates. If you're still encountering issues, please refresh the shipping page to try fetching rates again.
- resolved Nov 27, 2023, 08:58 PM UTC
Retrieving FedEx rates have appeared more stable in the past few hours. If you're still experiencing issues getting rates, please try refreshing the Shipping page and trying again or reach out to our Support team.
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