Upright Labs incident

EasyPost API - Label Purchasing Failing

Resolved after 35 minutes, affecting EasyPost API, on February 27, 2024.

resolved Feb 27, 2024, 10:00 PM UTC

We've observed that the EasyPost API has been operating normally for the last 15 minutes. If you continue to experience issues, please reach out to support. Thank you!

Started
Feb 27, 2024, 09:25 PM UTC
Resolved
Feb 27, 2024, 10:00 PM UTC
Duration
35m
Detected by Pingoru
Feb 27, 2024, 09:25 PM UTC

Affected components

EasyPost API

Update timeline

  1. identified Feb 27, 2024, 09:25 PM UTC

    We're seeing increased reports of issues with EasyPost's API failing to purchase labels. We're monitoring the situation and will provide updates as we know more.

  2. monitoring Feb 27, 2024, 09:32 PM UTC

    We continue to see high error rates with EasyPost's API. Rates will display, but purchasing of the label will fail. We're continuing to monitor for any updates from EasyPost.

  3. monitoring Feb 27, 2024, 09:36 PM UTC

    EasyPost has indicated the problem has been identified and a fix has been implemented. We're continuing to monitor error rates.

  4. monitoring Feb 27, 2024, 09:43 PM UTC

    EasyPost API failure rates have decreased. If you still encounter issues purchasing labels, please try to refresh the shipping page. We will continue to monitor.

  5. resolved Feb 27, 2024, 10:00 PM UTC

    We've observed that the EasyPost API has been operating normally for the last 15 minutes. If you continue to experience issues, please reach out to support. Thank you!

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