Upright Labs incident

Authenticate First API Outage

Resolved after 1 hour 42 minutes, affecting Authenticate First, on May 28, 2024.

resolved May 28, 2024, 03:55 PM UTC

Authenticate First is now correctly importing categories and brands into Lister. Please refresh your page if you continue to run into issues selecting brands or categories in the Authentication Manager in Lister.

Started
May 28, 2024, 02:12 PM UTC
Resolved
May 28, 2024, 03:55 PM UTC
Duration
1h 42m
Detected by Pingoru
May 28, 2024, 02:12 PM UTC

Affected components

Authenticate First

Update timeline

  1. identified May 28, 2024, 02:12 PM UTC

    Authenticate First's API is currently experiencing issues generating the Brands and Category list via the API, preventing new authentication from being saved and purchased in Lister. Authenticate First is aware of the issue and is working on a fix.

  2. monitoring May 28, 2024, 03:15 PM UTC

    Authenticate First has implemented a fix, and the brand and category selection is now populating in Lister. We're continuing to monitor for any further issues.

  3. resolved May 28, 2024, 03:55 PM UTC

    Authenticate First is now correctly importing categories and brands into Lister. Please refresh your page if you continue to run into issues selecting brands or categories in the Authentication Manager in Lister.

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