Upheal incident

Delayed session processing

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Resolved after 3 hours 46 minutes, affecting Web (Web Application at https://app.upheal.io) and API (Integration API), on November 13, 2025.

investigating Nov 13, 2025, 08:15 PM UTC

Our monitoring detected that the processing of some sessions could be delayed. There is no loss of data and our team is looking how to get the speed to normal levels

Started
Nov 13, 2025, 08:15 PM UTC
Resolved
Nov 14, 2025, 12:01 AM UTC
Duration
3h 46m
Detected by Pingoru
Nov 13, 2025, 08:15 PM UTC

Affected components

Web (Web Application at https://app.upheal.io)API (Integration API)

Update timeline

  1. investigating Nov 13, 2025, 08:15 PM UTC

    Our monitoring detected that the processing of some sessions could be delayed. There is no loss of data and our team is looking how to get the speed to normal levels

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