Upheal incident

Delayed session processing

Minor Resolved View vendor source →

Upheal experienced a minor incident on November 13, 2025 affecting Web (Web Application at https://app.upheal.io) and API (Integration API), lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 08:15 PM UTC
Resolved
Nov 14, 2025, 12:01 AM UTC
Duration
3h 46m
Detected by Pingoru
Nov 13, 2025, 08:15 PM UTC

Affected components

Web (Web Application at https://app.upheal.io)API (Integration API)

Update timeline

  1. investigating Nov 13, 2025, 08:15 PM UTC

    Our monitoring detected that the processing of some sessions could be delayed. There is no loss of data and our team is looking how to get the speed to normal levels

  2. investigating Nov 14, 2025, 12:01 AM UTC

    All sessions are processed, and the processing is running at the standard speed.