UpCloud incident
Issue with our public website and control panel
UpCloud experienced a minor incident on November 18, 2025 affecting UpCloud Control Panel and UpCloud Website, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:00 PM UTC
We have identified an issue affecting our public website and control panel. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ and https://hub.upcloud.com/ All services deployed remain accessible and are unaffected. We apologise for the inconvenience and will share an update as more information becomes available. For any further questions or issues, please feel free to reach out to us at [email protected]
- monitoring Nov 18, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 06:10 PM UTC
Access to the UpCloud Control Panel and public website has been fully restored. The disruption was traced to a service incident with our upstream provider, Cloudflare. You can review their incident report here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 While the root cause originated externally, we sincerely apologize for the impact this had on your ability to manage your services. We appreciate your patience while stability was restored.