UpCloud experienced a minor incident on July 22, 2025 affecting PL-WAW1: Network Connections and PL-WAW1: Managed Kubernetes, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2025, 11:43 PM UTC
We are currently investigating connectivity issues impacting services in the pl-waw1 region. Users of the affected services in the pl-waw1 region may experience degraded performance or intermittent connectivity errors. The provisioning of new Cloud Servers, Managed Object Storage, and Managed Kubernetes clusters in this region is currently unavailable.
- investigating Jul 23, 2025, 12:13 AM UTC
We have now added PL-WAW1 Virtualization Hosts and Network Connections, Users may experience degraded performance or intermittent connectivity errors.
- identified Jul 23, 2025, 02:49 AM UTC
We have identified a connectivity issue that is impacting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. During this time, users may experience failures or delays when provisioning and managing new and existing services that are affected through the Control Panel and API. We are actively working to resolve the issue as quickly as possible. We sincerely apologise for any inconvenience caused and will share an update as soon as we have more information.
- monitoring Jul 23, 2025, 03:04 AM UTC
We have implemented a fix to address the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. Initial reports indicate that impacted services are now functioning as expected. We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
- resolved Jul 23, 2025, 06:27 AM UTC
We have successfully resolved the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. The impacted services are now functioning as expected. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.