UNLV incident

School of Dental Medicine (SDM) EHR Virtual Application not performing as expected

Major Resolved View vendor source →

UNLV experienced a major incident on June 1, 2026 affecting Applications, lasting 15d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 08:49 PM UTC
Resolved
Jun 16, 2026, 11:13 PM UTC
Duration
15d 2h
Detected by Pingoru
Jun 01, 2026, 08:49 PM UTC

Affected components

Applications

Update timeline

  1. identified Jun 01, 2026, 08:49 PM UTC

    Connections to the Axium virtual application through the Horizon thick client are not performing as expected. Users may experience lag when attempting to log into the application. Users may experience lag when attempting to log into the client. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777

  2. monitoring Jun 10, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 11:13 PM UTC

    This incident has been resolved.