Is UNLV down?

Last checked 8m ago
Current status
UNLV is down

3 active incidents: Softdocs not performing as expected, ACE Multi-Factor Authentication resets not performing as ex… · +1 more

Official status page: https://status.unlv.edu · Polled every 5 minutes · 184 components tracked

UNLV is reporting a major outage right now (last checked 8m ago). 3 active incidents on the official status page.

Real-time UNLV status, recent outages, and incident history — pulled directly from UNLV's official status page at https://status.unlv.edu every 5 minutes. Pingoru tracks 184 UNLV services and has captured 47 incidents in the last 90 days (99.46% uptime). Get email, Slack, Discord, or webhook alerts the moment UNLV reports a new incident — free for 5 monitors, no credit card.

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UNLV uptime 99.46% uptime · past 90 days
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Active incidents 3

  1. Ongoing ● 11h 58m
    Started Jul 30, 2026, 10:29 PM UTC
    Applications
    Timeline · 2 updates
    • identified · Jul 30, 2026, 10:29 PM UTC

      Softdocs Etrieve, https://unlvcontent.etrieve.cloud, is not performing as expected. Users may experience degraded performance affecting Document Retention, Collaboration, and the New Content Experience when logged into Softdocs. Softdocs Support has identified the issue and has a fix ready to deploy. Fix is confirmed to resolve the issue and will be deployed tonight at 7pm PST. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-softdocs

    • monitoring · Jul 31, 2026, 04:56 AM UTC

      A fix has been implemented and we are monitoring the results.

    Latest: A fix has been implemented and we are monitoring the results.

  2. Ongoing ● 1d 8h
    Started Jul 30, 2026, 01:45 AM UTC
    Applications
    Timeline · 2 updates
    • identified · Jul 30, 2026, 01:45 AM UTC

      ACE Multi-Factor Authentication (MFA) resets, https://ace.unlv.edu, are not performing as expected. Users attempting a Multi-Factor Authentication (MFA) reset on the ACE Self-Service portal will encounter an error. Users can call the IT Help Desk to have an agent manually verify their identity and process the MFA reset on their behalf. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-ace-self-service

    • monitoring · Jul 30, 2026, 02:31 PM UTC

      A fix has been implemented and we are monitoring the results.

    Latest: A fix has been implemented and we are monitoring the results.

  3. Ongoing ● 2d 18h
    Started Jul 28, 2026, 04:00 PM UTC
    IT Help Desk - Classroom Building Complex (CHB)
    Timeline · 1 update
    • identified · Jul 28, 2026, 04:00 PM UTC

      The CHB Help Desk is currently closed due to building HVAC/temperature issues. Please visit our Student Union location (SU 231) for assistance. We apologize for the inconvenience and appreciate your patience.

    Latest: The CHB Help Desk is currently closed due to building HVAC/temperature issues. Please visit our Student Union location (SU 231) for assistance. We apologize for the inconvenience a…

Recent outages & incidents

Past 90 days
  1. Resolved 1h 56m
    Started Jul 30, 2026, 08:34 PM UTC · Resolved Jul 30, 2026, 10:31 PM UTC
    Applications
    Timeline · 2 updates
    • identified · Jul 30, 2026, 08:34 PM UTC

      Docusign eSignature is not performing as expected due to an outage from the Docusign service provider. Users may be unable to prepare, review, or sign documents when using Docusign. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-docusign

    • resolved · Jul 30, 2026, 10:31 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 14h 25m
    Started Jul 24, 2026, 01:37 AM UTC · Resolved Jul 24, 2026, 04:03 PM UTC
    Applications
    Timeline · 3 updates
    • identified · Jul 24, 2026, 01:37 AM UTC

      The UNLV Mobile App is not performing as expected. Users may experience issues logging in and accessing their MyUNLV account through the UNLV Mobile App on both Android and iOS. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-unlv-mobile-app

    • monitoring · Jul 24, 2026, 02:18 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jul 24, 2026, 04:03 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 1h 33m
    Started Jul 18, 2026, 01:30 PM UTC · Resolved Jul 18, 2026, 03:03 PM UTC
    CEB
    Timeline · 2 updates
    • identified · Jul 18, 2026, 01:30 PM UTC

      The William D. Carlson Education Building (CEB) network is not performing as expected. Users may experience issues with the second floor wired and wireless networks. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-ceb-network

    • resolved · Jul 18, 2026, 03:03 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 45m
    Started Jul 17, 2026, 02:18 PM UTC · Resolved Jul 17, 2026, 03:03 PM UTC
    FDH
    Timeline · 2 updates
    • identified · Jul 17, 2026, 02:18 PM UTC

      The fifth floor of the Flora Dungan Humanities (FDH) building is experiencing a network outage. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-fdh-network

    • resolved · Jul 17, 2026, 03:03 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1d 21h
    Started Jul 13, 2026, 06:36 PM UTC · Resolved Jul 15, 2026, 03:41 PM UTC
    Applications
    Timeline · 3 updates
    • identified · Jul 13, 2026, 06:36 PM UTC

      The Autodesk Suite is not performing as expected. Users may experience a network license error when attempting to access the latest version of Autodesk 2026. Older versions of Autodesk products, up to and including Autodesk 2025, are not impacted by this outage. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-autodesk-2026

    • monitoring · Jul 13, 2026, 10:12 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jul 15, 2026, 03:41 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full UNLV outage history

22 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse UNLV outage history →

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Outage history

Past 90 days · 27 incidents View full outage history →