UNLV incident
Various UNLV Services (Webcampus, Zoom, Panopto) not performing as expected
UNLV experienced a critical incident on October 20, 2025 affecting Applications and Zoom and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 02:37 PM UTC
Various UNLV services such as WebCampus, Zoom and Panopto are not performing as expected due to an Amazon Web Services (AWS) outage. These services may be unavailable or degraded for the duration of this incident. Users may check the status of this AWS outage via https://health.aws.amazon.com/health/status and https://status.instructure.com/ -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi_aws
- identified Oct 20, 2025, 02:43 PM UTC
WileyPlus (wileyplus.com) is also unavailable due to the AWS outage - https://status.wileyplus.com/
- identified Oct 20, 2025, 03:32 PM UTC
Respondus Monitor is also unavailable due to the AWS outage - https://status.respondus.com/incidents/fhcsfbgs19h7
- identified Oct 20, 2025, 04:53 PM UTC
Qualtrics also experiencing issues due to the AWS outage - https://status.qualtrics.com
- identified Oct 20, 2025, 09:26 PM UTC
Zoom and Panopto services are back up, however the Canvas integration for these services are still unavailable. WebCampus remains down.
- monitoring Oct 20, 2025, 11:20 PM UTC
A fix has been implemented for the AWS outage and all of our impacted services should now be working as expected. We are continuing to monitor the results of this incident.
- resolved Oct 21, 2025, 05:54 PM UTC
This incident has been resolved.