UNLV incident

Softdocs not performing as expected

Critical Resolved View vendor source →

UNLV experienced a critical incident on September 15, 2026 affecting Rebeldocs, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 08:39 PM UTC
Resolved
Sep 16, 2026, 12:16 AM UTC
Duration
3h 37m
Detected by Pingoru
Sep 15, 2026, 08:39 PM UTC

Affected components

Rebeldocs

Update timeline

  1. identified Sep 15, 2026, 08:39 PM UTC

    Softdocs, https://unlvcontent.etrieve.cloud/, is not performing as expected. Users may be unable to log into the Rebeldocs platform due to licensing engine issues. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-softdoc-license-server

  2. monitoring Sep 15, 2026, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2026, 12:16 AM UTC

    This incident has been resolved.