UNLV incident
UNLV Remote Assistance not performing as expected
UNLV experienced a critical incident on September 8, 2026 affecting Computing Services, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Computing Services
Update timeline
- identified Sep 08, 2026, 05:35 PM UTC
The UNLV remote assistance tool, LogMeIn Rescue Assist, is not performing as expected. Certain features within remote desktop sessions with UNLV technicians are not available. Users requiring remote desktop assistance may still receive help from UNLV technicians via Zoom session as a workaround. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-logmein-assist
- monitoring Sep 08, 2026, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 05:44 PM UTC
This incident has been resolved.