Resolved after 22 hours 43 minutes, affecting USO Microsoft 365, on July 23, 2026.
Information Technology Services (ITS) has confirmed with Microsoft that the affected services are functioning normally at this time. In the event that you experience any further issues with Microsoft 365 services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Affected components
Update timeline
- identified Jul 23, 2026, 06:15 PM UTC
Information Technology Services (ITS) is aware of reports of service degradation affecting Microsoft 365 services in the North America region. Users may experience intermittent issues accessing or using Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications. Microsoft has acknowledged the issue and is actively investigating. We recommend that users experiencing issues wait a few minutes and try again, as service availability may fluctuate while Microsoft works toward resolution. For the latest information, you can monitor Microsoft's public service health page: https://status.cloud.microsoft/ We will continue to monitor the situation and provide updates as additional information becomes available. Thank you for your patience and understanding.
- identified Jul 23, 2026, 06:31 PM UTC
Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathways to expedite recovery.
- monitoring Jul 23, 2026, 07:39 PM UTC
We've completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.
- resolved Jul 24, 2026, 04:58 PM UTC
Information Technology Services (ITS) has confirmed with Microsoft that the affected services are functioning normally at this time. In the event that you experience any further issues with Microsoft 365 services, please contact the USG Service Desk at [email protected] or 877-251-2644.
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