University System of Georgia incident

Cybersecurity Awareness Training – Service Outage

University System of Georgia experienced a minor incident on October 14, 2025 affecting USO Cybersecurity Alerts and USO Athens Office and 1 more component, lasting 19h 51m. The incident has been resolved; the full update timeline is below.

Started: Oct 14, 2025, 07:44 PM UTC
Resolved: Oct 15, 2025, 03:35 PM UTC
Duration: 19h 51m
Detected by Pingoru: Oct 14, 2025, 07:44 PM UTC

Affected components

USO Cybersecurity AlertsUSO Athens OfficeUSO Atlanta OfficeUSO Georgia Film AcademyUSO Shared Services Center

Update timeline

investigating Oct 14, 2025, 07:44 PM UTC

The Cybersecurity Awareness Training platform (KnowBe4) is currently unavailable. Users may experience difficulties logging in or accessing training materials. The vendor is actively working to identify the cause and restore service as quickly as possible. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to [email protected].
resolved Oct 15, 2025, 03:35 PM UTC

The KnowBe4 team implemented a fix and monitored the results. The login issues have been resolved. In the event that you experience any further issues with access to the Cybersecurity Awareness Training platform (KnowBe4), please contact the USG Service Desk at [email protected] or 877-251-2644.