University System of Georgia incident
GeorgiaVIEW - Brightspace Issues Reported
Resolved after 1 day 7 hours, affecting GeorgiaVIEW Online Learning Environment (QPROD) and GeorgiaVIEW Online Learning Environment (XPROD) and 1 more, on October 20, 2025.
Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
Affected components
Update timeline
- investigating Oct 20, 2025, 10:05 AM UTC
Information Technology Services (ITS) has been notified that Brightspace is experiencing intermittent issues. Some courses are slow to load, and multiple services are affected. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.
- identified Oct 20, 2025, 12:36 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace has been impacted by the Amazon Web Services (AWS) outage. Although services are improving, users may continue to experience some slowness or outages. D2L is continuing to work to resolve this as quickly as possible.
- identified Oct 20, 2025, 08:51 PM UTC
We continue to monitor the ongoing slowness affecting multiple D2L Brightspace services. We will provide an update as we learn more details.
- monitoring Oct 20, 2025, 10:58 PM UTC
Between approximately 3:00 a.m. and 5 p.m. on Monday, October 20, 2025, Brightspace was experiencing intermittent issues with multiple services due to an Amazon Web Services (AWS) outage. Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Oct 21, 2025, 05:29 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
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