University System of Georgia incident
Multiple KnowBe4 Products — Services Outage
Resolved after 1 day 1 hour, affecting USG Status Page and USO Cybersecurity Alerts and 1 more, on October 29, 2025.
Information Technology Services (ITS) has confirmed that all KnowBe4 systems are now operational. While KnowBe4 systems are back to operational, the vendor will be continuing to monitor the health of the overall platform and all its subcomponents to ensure stability. Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status In the event that you experience any further issues with KnowBe4 systems, please contact the USG Service Desk at [email protected] or 877-251-2644.
Affected components
Update timeline
- investigating Oct 29, 2025, 06:15 PM UTC
KnowBe4 KSAT User Provisioning and Phish Alert Button are currently unavailable. The vendor is actively investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to [email protected].
- resolved Oct 30, 2025, 07:42 PM UTC
Information Technology Services (ITS) has confirmed that all KnowBe4 systems are now operational. While KnowBe4 systems are back to operational, the vendor will be continuing to monitor the health of the overall platform and all its subcomponents to ensure stability. Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status In the event that you experience any further issues with KnowBe4 systems, please contact the USG Service Desk at [email protected] or 877-251-2644.
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