University System of Georgia incident
GeorgiaBEST Managed Services Issue Reported - Georgia Southern University
University System of Georgia experienced a critical incident on November 1, 2025 affecting Georgia Southern University, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2025, 12:31 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed. Sites Affected: Georgia Southern University
- monitoring Nov 01, 2025, 01:41 PM UTC
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Georgia Southern University. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaBEST Managed Services at Georgia Southern University, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Nov 03, 2025, 03:18 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of access to GeorgiaBEST Managed Services at Georgia Southern University. The system should continue operating normally. In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.