University System of Georgia incident

GeorgiaBEST Degree Works Managed Services Issue Reported

Critical Resolved View vendor source →

University System of Georgia experienced a critical incident on November 13, 2025 affecting Abraham Baldwin Agricultural College and Albany State University and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 01:43 PM UTC
Resolved
Nov 14, 2025, 08:21 PM UTC
Duration
1d 6h
Detected by Pingoru
Nov 13, 2025, 01:43 PM UTC

Affected components

Abraham Baldwin Agricultural CollegeAlbany State UniversityAtlanta Metropolitan State CollegeCollege of Coastal GeorgiaColumbus State UniversityDalton State CollegeFort Valley State UniversityGeorgia Gwinnett CollegeGeorgia Southwestern State UniversityMiddle Georgia State University

Update timeline

  1. investigating Nov 13, 2025, 01:44 PM UTC

    Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for all Degree Works Cloud hosted institutions. Disruption of one or more components has been reported to the Helpdesk and/or confirmed by ITS staff. Technical teams are being engaged. An additional update will be provided once an investigation has been completed.

  2. resolved Nov 14, 2025, 08:21 PM UTC

    All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. However, Information Technology Services (ITS) continues to monitor campus operations over the next several days to ensure there will be no additional occurrences. In the event that you experience any further issues with GeorgiaBEST Degree Works Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.