University System of Georgia incident
GeorgiaBEST Degree Works Managed Services Issue Reported
Resolved after 1 day 6 hours, affecting Abraham Baldwin Agricultural College and Albany State University and 1 more, on November 13, 2025.
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. However, Information Technology Services (ITS) continues to monitor campus operations over the next several days to ensure there will be no additional occurrences. In the event that you experience any further issues with GeorgiaBEST Degree Works Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Affected components
Update timeline
- investigating Nov 13, 2025, 01:44 PM UTC
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for all Degree Works Cloud hosted institutions. Disruption of one or more components has been reported to the Helpdesk and/or confirmed by ITS staff. Technical teams are being engaged. An additional update will be provided once an investigation has been completed.
- resolved Nov 14, 2025, 08:21 PM UTC
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. However, Information Technology Services (ITS) continues to monitor campus operations over the next several days to ensure there will be no additional occurrences. In the event that you experience any further issues with GeorgiaBEST Degree Works Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
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