University System of Georgia incident
Service Degradation - K12 Multi Site Packet Loss Due To Fiber Cut
Resolved after 2 days 3 hours, affecting GA DOE K-12 Network, on December 10, 2025.
Network Support Services (NSS) has confirmed that the fiber cut has been repaired and and no further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Affected components
Update timeline
- identified Dec 10, 2025, 04:14 PM UTC
Several DOE locations are experiencing significant packet loss due to a major fiber cut upstream from the customer sites, causing intermittent issues. Field teams are on-site and working on splicing for repairs. We are awaiting an estimated time of repair (ETR) and will stay engaged with the field teams until we receive a hand-off notification and all alarms are cleared. The following locations are affected: - Chattooga County Schools - Dade County Schools - Murray County Schools - Whitfield County Schools
- identified Dec 10, 2025, 07:52 PM UTC
The fiber was spliced on both ends without restoring the upstream path. The initial reburns on the repaired fibers did not bring levels within spec, and the splice team is traveling to the other end of the new cable to perform fault isolation and troubleshoot for restoration. We are awaiting an ETR and will remain engaged with field teams until all alarms and services have been restored.
- resolved Dec 12, 2025, 07:37 PM UTC
Network Support Services (NSS) has confirmed that the fiber cut has been repaired and and no further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
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