University System of Georgia incident
Multi-Site DOE Outage Reported - DOE K-12
University System of Georgia experienced a major incident on February 25, 2026 affecting GA DOE K-12 Network, lasting 13h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 12:44 AM UTC
Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Planters Telephone as their last mile provider. ENA has been notified and is currently working with vendors to investigate the root cause. There is no ETR currently. Updates will be provided when possible. Sites Affected: - Bryan County Schools - Bulloch County Schools - Burke County Schools - Cadwell RYDC - Candler County Schools - Jenkins County Schools - Lincoln County Schools - Screven County Schools - Taliaferro County Schools - Wilkes County Schools - Wilkes RYDC
- investigating Feb 25, 2026, 02:11 AM UTC
Network Support Services (NSS) have discovered a fiber cut between Atlanta Georgia, and Jacksonville Florida. The ETR is currently 12:00 a.m.
- resolved Feb 25, 2026, 01:59 PM UTC
Network Support Services (NSS) is reporting that all repairs are completed, and no further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.