Unit had 19 outages in the last 2 years totaling 28h 12m of downtime — averaging 0.8 incidents per month.
There were 19 Unit outages since June 7, 2024 totaling 28h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing degraded performance in sandbox with intermittent failures, affecting the Dashboard and API response times. Investigation is in progress.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing a partial disruption of service with Visa DPS, affecting card creation and card modification. Transactions are not impacted. We’ll post updates here until a fix is in place.
The issue has been identified and we are working on a fix.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing a partial disruption of service with VGS (Very Good Security). Cardholders may have issues activating cards, changing PIN, and performing other card actions.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are having issues in our onboarding process due to elevated API errors with Alloy, caused by the ongoing AWS outage.
Alloy has confirmed that normal operations have been fully restored across all components. System latencies and performance metrics have returned to expected levels and no further API errors are observed.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing degraded performance for some of our onboarding and Remote Deposit Capture services due to a Google Cloud Platform (GCP) outage. Specifically, several of our third-party providers responsible for checks and KYC are impacted, which may result in delays or partial failures during onboarding flows and check deposit Our team is actively monitoring the situation and will provide updates as we learn more from GCP and our affected providers. Thank you for your patience.
Google Cloud Platform (GCP) has reported improvements on their end, and we are observing recovery across affected services. We’re seeing successful API requests for check deposits, which are being processed as expected. Our KYC/KYB providers also appear to be operational at this time. We will continue to closely monitor all systems and provider integrations to ensure full stability. A final update will be shared once we confirm that all services are fully restored. Thank you for your continued patience.
GCP has indicated most products are fully recovered, with some minor residual impact. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Unit is experiencing issues with Visa DPS. Some card authorizations are subject to stand-in processing.
We are continuing to investigate this issue.
This incident has been resolved.
We're experiencing an elevated level of API errors on Sandbox and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
This would affect card creation and revealing sensitive card information to end customers.
VeryGoodSecurity has implemented a fix, and we are currently monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are experiencing downtime across the system. The team is investigating
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently working with our vendor to resolve the issue.
Our vendor implemented a fix. We are monitoring the results.
This incident has been resolved.
We have partially resolved this issue and are continuing to investigate.
We are continuing to investigate this issue.
The issue is resolved and we are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue causing some requests to timeout.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We investigated a high rate of card declines coming from Visa. This is resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
This issue is only impacting Production - Sandbox is operational.
This incident has been resolved.