Unit incident

VGS Disruption of Service

Minor Resolved View vendor source →

Unit experienced a minor incident on November 19, 2025 affecting Cards, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 04:57 PM UTC
Resolved
Nov 19, 2025, 07:47 PM UTC
Duration
2h 49m
Detected by Pingoru
Nov 19, 2025, 04:57 PM UTC

Affected components

Cards

Update timeline

  1. investigating Nov 19, 2025, 04:57 PM UTC

    We are experiencing a partial disruption of service with VGS (Very Good Security). Cardholders may have issues activating cards, changing PIN, and performing other card actions.

  2. investigating Nov 19, 2025, 05:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 19, 2025, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2025, 07:47 PM UTC

    This incident has been resolved.