Unit incident

Elevated error rates

Critical Resolved View vendor source →

Unit experienced a critical incident on July 17, 2025 affecting Onboarding and Onboarding and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 11:49 AM UTC
Resolved
Jul 17, 2025, 01:20 PM UTC
Duration
1h 30m
Detected by Pingoru
Jul 17, 2025, 11:49 AM UTC

Affected components

OnboardingOnboardingPaymentsDashboardPaymentsCardsCardsCoreCoreWebhooks

Update timeline

  1. investigating Jul 17, 2025, 11:49 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 17, 2025, 12:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 17, 2025, 12:42 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 17, 2025, 01:20 PM UTC

    This incident has been resolved.