Unbounce Outage History

Mar 4, 16:32 PST Resolved - This incident has been resolved. Custom domain registration is now operating as expected. Please feel free to reach out to our Support Team if you have any questions. Mar 4, 15:24 PST Monitoring - A fix has been implemented, and we are actively monitoring to ensure continued stability. Custom domain registration is now operating as expected. Mar 4, 10:33 PST Investigating - We are currently investigating issues with custom domain registration functionality due to a Cloudflare outage.

Feb 20, 08:38 PST Resolved - In-App Cancellations are fully functional. Feb 20, 08:11 PST Investigating - We are currently investigating our in-app cancellation requests being blocked by an external form error. Please contact our support team at https://unbounce.com/contact-us/support/ to have cancellations manually processed.

Feb 13, 15:34 PST Resolved - This incident has been resolved. Conversion tracking on link clicks are now functioning normally. We are currently working on restoring the clicks conversions that may have been affected during the incident window. We will provide further communication if any additional action is required. Thank you for your patience while we worked through this issue. Feb 13, 14:40 PST Monitoring - Earlier today, Unbounce experienced an issue where link click conversions were not being captured as expected between 9:02 AM and 2:19 PM PST. Our team has identified the root cause and implemented a fix. Conversion tracking for link clicks is now functioning normally, and we are actively monitoring to ensure continued stability. Conversions that occurred during the impacted window may not have been recorded. We are currently investigating whether these conversions can be recovered retroactively and will provide further updates as soon as more information is available. We apologize for the disruption and appreciate your patience. Subscribe to this status page to receive notifications on updates as they are made available.

Feb 4, 16:07 PST Resolved - Any leads erroneously marked as spam have been restored to the Unbounce App for the affected accounts as of January 23rd. Thank you for your patience while we resolved this issue and restored the missing data. Jan 19, 13:24 PST Monitoring - Our 3rd party provider has resolved the issue on their end and leads are being categorized as expected. Jan 15, 12:22 PST Identified - Due to an issue with a 3rd party provider, we are seeing some leads mistakenly marked as spam when a form is filled out on a non-secured (http) landing page. No data is lost and once our 3rd party provider has resolved the issue on their end, we will be able to recover any leads erroneously marked as spam and we will reach out to affected customers on an individual basis. Thank you for your patience. We'll update here once this issue has been resolved. We always recommend enabling and forcing SSL/https to secure any landing page (more on that here: https://documentation.unbounce.com/hc/en-us/articles/204756634-How-Do-I-Secure-my-Landing-Page-Domain-with-SSL)