Unbounce incident
Some Leads mistakenly filtered as spam on non-secured (http) landing pages
Resolved after 20 days 3 hours, affecting Web Application (app.unbounce.com), on January 15, 2026.
Any leads erroneously marked as spam have been restored to the Unbounce App for the affected accounts as of January 23rd. Thank you for your patience while we resolved this issue and restored the missing data.
Affected components
Update timeline
- identified Jan 15, 2026, 08:22 PM UTC
Due to an issue with a 3rd party provider, we are seeing some leads mistakenly marked as spam when a form is filled out on a non-secured (http) landing page. No data is lost and once our 3rd party provider has resolved the issue on their end, we will be able to recover any leads erroneously marked as spam and we will reach out to affected customers on an individual basis. Thank you for your patience. We'll update here once this issue has been resolved. We always recommend enabling and forcing SSL/https to secure any landing page (more on that here: https://documentation.unbounce.com/hc/en-us/articles/204756634-How-Do-I-Secure-my-Landing-Page-Domain-with-SSL)
- monitoring Jan 19, 2026, 09:24 PM UTC
Our 3rd party provider has resolved the issue on their end and leads are being categorized as expected.
- resolved Feb 05, 2026, 12:07 AM UTC
Any leads erroneously marked as spam have been restored to the Unbounce App for the affected accounts as of January 23rd. Thank you for your patience while we resolved this issue and restored the missing data.
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