Unbabel incident

Project estimations returning incorrect values

Notice Resolved

Unbabel experienced a notice incident on June 26, 2026 affecting Unbabel Longform (Projects), lasting 10h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 04:30 AM UTC
Resolved
Jun 26, 2026, 03:03 PM UTC
Duration
10h 33m
Detected by Pingoru
Jun 26, 2026, 04:30 AM UTC

Affected components

Unbabel Longform (Projects)

Update timeline

  1. investigating Jun 26, 2026, 04:30 AM UTC

    All estimated projects are returning incorrect, grossly exaggerated values. We are currently investigating this incident.

  2. identified Jun 26, 2026, 11:06 AM UTC

    We identified the issue and are working on a fix for this incident.

  3. monitoring Jun 26, 2026, 11:41 AM UTC

    We implemented a fix for total estimated prices. You may need to re-estimate your project to see the correct value appear. Costs on the breakdown are still displaying incorrectly, as this will be fixed shortly.

  4. resolved Jun 26, 2026, 03:03 PM UTC

    Costs on the breakdown are now also displaying correctly, everything is now working as expected. We apologise for the inconvenience caused.