Ongoing since 03:13 PM UTC, affecting Europe and Europe.
We have identified the cause of the disruption. An issue with our infrastructure provider’s database service in the West Europe region is intermittently preventing some Cloud websites from connecting to their databases. Affected sites may show errors or be unavailable, and the Backoffice may also be affected. We are working with our provider to resolve this and are monitoring the situation closely. We will provide another update within the hour.
Affected components
Update timeline
- investigating Oct 27, 2026, 03:13 PM UTC
We are currently experiencing a service disruption, and a number of Cloud sites might be unavailable. Our team is working to identify the root cause and implement a solution. We will provide additional updates within the hour.
- identified Oct 27, 2026, 03:39 PM UTC
We have identified the cause of the disruption. An issue with our infrastructure provider’s database service in the West Europe region is intermittently preventing some Cloud websites from connecting to their databases. Affected sites may show errors or be unavailable, and the Backoffice may also be affected. We are working with our provider to resolve this and are monitoring the situation closely. We will provide another update within the hour.
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