Umbraco Cloud Outage History

Umbraco Cloud had 15 outages in the last 2 years — averaging 0.6 incidents per month.

There were 15 Umbraco Cloud outages since February 4, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.umbraco.io

Minor September 16, 2026

Umbraco Cloud Portal Unavailable for a subset of users

Detected by Pingoru: Sep 16, 2026, 07:39 AM UTC
Resolved: Sep 16, 2026, 07:39 AM UTC
Duration: —

Affected: Heartcore - ServicesCloud - ServicesCompose - Services

Timeline · 2 updates

investigating Sep 16, 2026, 07:28 AM UTC

Status: Investigating Umbraco Cloud Portal at s1.umbraco.io "s1.umbraco.io": http://s1.umbraco.io is currently not loading for a subset of users. We are investigating the issue. Affected components Cloud - Services (Degraded performance) Compose - Services (Degraded performance) Heartcore - Services (Degraded performance)
resolved Sep 16, 2026, 07:39 AM UTC

Status: Resolved The issue is now resolved. Affected components Heartcore - Services (Operational) Cloud - Services (Operational) Compose - Services (Operational)

Read the full incident report →

Minor August 18, 2026

CI/CD Deployments Failing on Umbraco Cloud

Detected by Pingoru: Aug 18, 2026, 08:43 PM UTC
Resolved: Aug 18, 2026, 08:43 PM UTC
Duration: —

Affected: Cloud & Heartcore - Deployments

Timeline · 3 updates

identified Aug 18, 2026, 02:46 PM UTC

Status: Identified We are currently aware of an issue affecting CI/CD deployments across all Umbraco Cloud regions, and are working to resolve this. Affected components Cloud & Heartcore - Deployments (Partial outage)
monitoring Aug 18, 2026, 03:25 PM UTC

Status: Monitoring We have implemented a fix and are correctly monitoring our services. Affected components Cloud & Heartcore - Deployments (Partial outage)
resolved Aug 18, 2026, 08:43 PM UTC

Status: Resolved This issue has been resolved. Affected components Cloud & Heartcore - Deployments (Operational)

Read the full incident report →

Minor July 30, 2026

Increased number of hanging automatic upgrades on Umbraco Cloud

Detected by Pingoru: Jul 30, 2026, 08:45 AM UTC
Resolved: Jul 30, 2026, 08:45 AM UTC
Duration: —

Affected: Cloud & Heartcore - Deployments

Timeline · 3 updates

investigating Jul 29, 2026, 10:55 AM UTC

Status: Investigating Some customers may experience hanging deployments on their Umbraco Cloud projects. Affected components Cloud & Heartcore - Deployments (Partial outage)
identified Jul 29, 2026, 12:33 PM UTC

Status: Identified We have identified the cause of the increased number of hanging automatic upgrades. An issue in our upgrade orchestration can cause an upgrade to become stuck without receiving a completion status. Affected upgrades do not fail, but their activity may continue running and the environment can report as busy for other operations. As a short-term measure, our support team can cancel stuck upgrade activities to unblock affected environments. If your environment appears busy or an upgrade seems stuck, please reach out to support and we will resolve it for you. A fix that handles these cases more gracefully is ready and is expected to be rolled out within the coming week. We will post a further update once it is deployed. Affected components Cloud & Heartcore - Deployments (Partial outage)
resolved Jul 30, 2026, 08:45 AM UTC

Status: Resolved This incident is now resolved. The issue affected a small number of projects during automatic upgrades, where an upgrade could become stuck without completing. Around 2.7% of attempted upgrades were affected, and some of these completed successfully despite showing as stuck. We have added new monitoring to detect this behaviour earlier, and a fix is being rolled out ahead of the next round of automatic upgrades. If you believe your environment was affected, or an upgrade appears stuck in future, please reach out to our support team and we will resolve it for you. We apologise for any inconvenience caused. Affected components Cloud & Heartcore - Deployments (Operational)

Read the full incident report →

Minor June 3, 2026

CI/CD delays in the UK South region

Detected by Pingoru: Jun 03, 2026, 01:09 PM UTC
Resolved: Jun 03, 2026, 01:09 PM UTC
Duration: —

Affected: Cloud - Services

Timeline · 4 updates

investigating Jun 03, 2026, 09:27 AM UTC

Status: Investigating We're currently investigating an issue affecting deployments for projects hosted in the UK South region. During this time, deployments may time out or fail to complete. Live websites are not affected and remain online. This is limited to the CI/CD pipeline. Our team is actively working to identify the cause and restore normal deployment performance. We'll post a further update shortly. Affected components Cloud - Services (Partial outage)
monitoring Jun 03, 2026, 10:41 AM UTC

Status: Monitoring Deployments in the UK South region are now completing normally. We're monitoring closely to confirm this remains stable and to understand the underlying cause. If you experienced a failed or timed-out deployment earlier, please retry it now. We'll confirm resolution shortly. Affected components Cloud - Services (Operational)
monitoring Jun 03, 2026, 01:08 PM UTC

Status: Monitoring The issue has been resolved. Affected components Cloud - Services (Operational)
resolved Jun 03, 2026, 01:09 PM UTC

Status: Resolved The issue has been resolved. Affected components Cloud - Services (Operational)

Read the full incident report →

Minor April 30, 2026

Degraded performance for provisioning environments on Umbraco Cloud.

Detected by Pingoru: Apr 30, 2026, 10:47 AM UTC
Resolved: Apr 30, 2026, 10:47 AM UTC
Duration: —

Affected: Cloud - Services

Timeline · 3 updates

investigating Apr 29, 2026, 09:38 PM UTC

Status: Investigating Provisioning new environments on Umbraco Cloud experiencing degraded performance. We are investigating the issue Affected components Cloud - Services (Degraded performance)
monitoring Apr 29, 2026, 10:52 PM UTC

Status: Monitoring We've identified the issue and performed a fix. We'll be monitoring the situation throughout the evening / night. Affected components Cloud - Services (Operational)
resolved Apr 30, 2026, 10:47 AM UTC

Status: Resolved The issue has been resolved Affected components Cloud - Services (Operational)

Read the full incident report →

Minor April 21, 2026

Unable to create new projects, add environments and upgrade plans

Detected by Pingoru: Apr 21, 2026, 04:27 PM UTC
Resolved: Apr 21, 2026, 04:27 PM UTC
Duration: —

Affected: Heartcore - ServicesCloud - Services

Timeline · 3 updates

investigating Apr 21, 2026, 07:28 AM UTC

Status: Investigating We are currently investigating an issue whereby users are unable to create new projects, add or remove environments and not able to change plan on their projects. Affected components Cloud - Services (Partial outage) Heartcore - Services (Partial outage)
monitoring Apr 21, 2026, 09:56 AM UTC

Status: Monitoring We have implemented a fix and are correctly monitoring our services. Affected components Heartcore - Services (Partial outage) Cloud - Services (Partial outage)
resolved Apr 21, 2026, 04:27 PM UTC

Status: Resolved This issue has now been resolved. Affected components Cloud - Services (Operational) Heartcore - Services (Operational)

Read the full incident report →

Minor April 21, 2026

Umbraco Cloud – Degraded Performance (Slow Loading Times)

Detected by Pingoru: Apr 21, 2026, 03:17 PM UTC
Resolved: Apr 21, 2026, 03:17 PM UTC
Duration: —

Affected: Heartcore - ServicesCloud - ServicesCompose - Services

Timeline · 3 updates

investigating Apr 21, 2026, 01:01 PM UTC

Status: Investigating Customers experience significantly slow performance across Umbraco Cloud, affecting usability and productivity. Affected components Cloud - Services (Degraded performance) Compose - Services (Degraded performance) Heartcore - Services (Degraded performance)
monitoring Apr 21, 2026, 02:17 PM UTC

Status: Monitoring We have identified the underlying issue and successfully rolled out a fix. System performance is improving, and we are actively monitoring to confirm full recovery. Affected components Cloud - Services (Degraded performance) Compose - Services (Degraded performance) Heartcore - Services (Degraded performance)
resolved Apr 21, 2026, 03:17 PM UTC

Status: Resolved All issues with slow performance are now resolved. Affected components Cloud - Services (Operational) Compose - Services (Operational) Heartcore - Services (Operational)

Read the full incident report →

Minor March 3, 2026

Heartcore GraphQL and REST API elevated error rates

Detected by Pingoru: Mar 03, 2026, 02:17 PM UTC
Resolved: Mar 03, 2026, 02:17 PM UTC
Duration: —

Affected: REST API - Content DeliveryPreview APIGraphQL APIREST API - Content Management

Timeline · 3 updates

investigating Mar 02, 2026, 03:07 PM UTC

Status: Investigating We're seeing elevated error rates across GraphQL and the REST API. We are currently investigating the issue. Next update will be 16:40 UTC+1 Affected components REST API - Content Management (Partial outage) Preview API (Partial outage) GraphQL API (Partial outage) REST API - Content Delivery (Partial outage)
monitoring Mar 03, 2026, 09:37 AM UTC

Status: Monitoring A new mitigation has been implemented and is currently in place. We will continue to monitor the behaviour throughout the day. Affected components REST API - Content Management (Partial outage) Preview API (Partial outage) GraphQL API (Partial outage) REST API - Content Delivery (Partial outage)
resolved Mar 03, 2026, 02:17 PM UTC

Status: Resolved The mitigation has proved successfull. We will still monitor the behaviour throughout the day. Affected components REST API - Content Management (Operational) Preview API (Operational) GraphQL API (Operational) REST API - Content Delivery (Operational)