UHIN Outage History

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There were 9 UHIN outages since February 6, 2026 totaling 1440h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.uhin.org

Notice April 16, 2026

SelectHealth Realtime Connectivity Outage - impacting 270/271 eligibility transactions and 276/277 claim status transactions

Detected by Pingoru
Apr 16, 2026, 12:58 AM UTC
Resolved
Apr 16, 2026, 04:33 PM UTC
Duration
15h 34m
Affected: CORE Connection
Timeline · 2 updates
  1. identified Apr 16, 2026, 12:58 AM UTC

    UHIN is currently experiencing a realtime connectivity outage with SelectHealth, impacting 270/271 eligibility transactions and 276/277 claim status transactions. It's expected that the connection should be restored on 4/16/26.

  2. resolved Apr 16, 2026, 04:33 PM UTC

    The SelectHealth Realtime 270, 276 issue has been resolved. Please resend any failed realtime transactions.

Read the full incident report →

Notice April 8, 2026

UHIN Transaction Delivery Delay 4/8/26

Detected by Pingoru
Apr 08, 2026, 06:31 PM UTC
Resolved
Apr 08, 2026, 09:42 PM UTC
Duration
3h 10m
Affected: Payer Network
Timeline · 2 updates
  1. identified Apr 08, 2026, 06:31 PM UTC

    UHIN is currently experiencing a delay in transaction delivery on batch transactions.

  2. resolved Apr 08, 2026, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Direct Messaging Service Disruption

Detected by Pingoru
Mar 30, 2026, 06:12 PM UTC
Resolved
Mar 30, 2026, 10:28 PM UTC
Duration
4h 15m
Affected: Alerts - Delivered via Direct
Timeline · 2 updates
  1. identified Mar 30, 2026, 06:12 PM UTC

    We are aware of an issue impacting Direct messaging at this time. We are actively working with our vendor to restore service as quickly as possible. Thank you for your understanding.

  2. resolved Mar 30, 2026, 10:28 PM UTC

    This issue has been resolved. Direct Mail (directmail.uhin.org) is back up and running! Thank you for your patience.

Read the full incident report →

Minor March 6, 2026

Regence BlueCross BlueShield of Utah Realtime Connectivity Outage

Detected by Pingoru
Mar 06, 2026, 03:16 PM UTC
Resolved
Mar 17, 2026, 02:29 PM UTC
Duration
10d 23h
Affected: PIR ConnectionCORE ConnectionPayer Network
Timeline · 2 updates
  1. identified Mar 06, 2026, 03:16 PM UTC

    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.

  2. resolved Mar 17, 2026, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Payer Notice- SelectHealth 835 Electronic Remittance Advice Delay

Detected by Pingoru
Mar 05, 2026, 10:24 PM UTC
Resolved
Mar 12, 2026, 02:03 PM UTC
Duration
6d 15h
Affected: Batch EDI ProcessingPayer Network
Timeline · 2 updates
  1. monitoring Mar 05, 2026, 10:24 PM UTC

    SelectHealth experienced an issue with our batch jobs last night. As a result, we have paused our payment/835 jobs and no 835s were sent on 3/5/2026. We will continue running the batch jobs tonight to not interfere with regular business. You should expect to see the files coming through for the 835 by tomorrow afternoon, 3/6/2026. Additionally, there may be possible delays with claim acknowledgments.

  2. resolved Mar 12, 2026, 02:03 PM UTC

    All delayed Selecthealth transactions have been delivered.

Read the full incident report →

Notice March 2, 2026

State Farm Intermittent Connectivity Outage

Detected by Pingoru
Mar 02, 2026, 11:06 PM UTC
Resolved
Mar 03, 2026, 11:58 PM UTC
Duration
1d
Affected: Batch EDI ProcessingPIR Connection
Timeline · 2 updates
  1. investigating Mar 02, 2026, 11:06 PM UTC

    State Farm Intermittent Connectivity Outage UHIN is currently experiencing an intermittent connection outage with State Farm. The intermittent outage in impacting all transactions starting on February 24, 2026 and will cause a delay in receipt acknowledgement responses. Batch 837, and 275 transactions should not be resent. All batch transactions will be processed once the connectivity issue is resolved. Failed eligibility eligibility requests should be resent once the connections is restored.

  2. resolved Mar 03, 2026, 11:58 PM UTC

    The connection issue between UHIN and State Farm has been resolved. New transactions are being delivered and acknowledgement responses returned. UHIN is collaborating with State Farm on the delivery of the backlog of transactions.

Read the full incident report →

Notice March 2, 2026

CHIE Alert Notifications Delayed

Detected by Pingoru
Mar 02, 2026, 03:06 PM UTC
Resolved
Mar 03, 2026, 04:33 PM UTC
Duration
1d 1h
Affected: Alerts - Delivered via DirectAlerts - Delivered via SFTPAlerts - MYUHIN Workflow
Timeline · 2 updates
  1. investigating Mar 02, 2026, 03:06 PM UTC

    We are currently experiencing a backlog in ADT processing, which may result in delays in alert delivery. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience.

  2. resolved Mar 03, 2026, 04:33 PM UTC

    The issue has been resolved. All backlogged messages have been processed, and services are operating normally. Thank you for your patience.

Read the full incident report →

Major February 26, 2026

Working to Resolve Immunization and ELR Reporting Issues

Detected by Pingoru
Feb 26, 2026, 08:46 PM UTC
Resolved
Mar 04, 2026, 12:01 AM UTC
Duration
5d 3h
Affected: Data Feeds
Timeline · 4 updates
  1. investigating Feb 26, 2026, 08:46 PM UTC

    We are currently experiencing issues with Immunization Queries and ELR(Electronic Lab Reporting) reporting to the State Department of Health & Human Services (DHHS). Our team is actively working with DHHS to resolve the problem. Thank you for your patience while we address this.

  2. investigating Feb 26, 2026, 08:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 26, 2026, 08:48 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 04, 2026, 12:01 AM UTC

    This issue has been resolved. Immunization Queries and ELR reporting to DHHS have been restored, and services are operating normally. Thank you for your patience while we worked to address this.

Read the full incident report →

Notice February 6, 2026

HIE Data - Public Health Activity Notice and 30-Day Opt Out Period

Detected by Pingoru
Feb 06, 2026, 07:34 PM UTC
Resolved
Mar 13, 2026, 12:57 AM UTC
Duration
34d 5h
Affected: Data Source Opt Out Notifications
Timeline · 2 updates
  1. monitoring Feb 06, 2026, 07:34 PM UTC

    Title: Multi-State EHR-Based Network for Disease Surveillance Posted Date: 2/6/2026 Deadline for Opt Outs: 3/8/2026 Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy (https://support.uhin.org/s/article/Member-Policies-And-Procedures-Manual) and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project. Type of Request: This is a Public Health Activity request for chronic disease surveillance Project/Study Title: Multi-State EHR-Based Network for Disease Surveillance Protocol Number (if applicable): 2 Requestor: Utah Department of Health and Human Services and the National Association of Chronic Disease Directors Description of Project/Study: MENDS is a distributed network for surveillance that leverages electronic health record (EHR) data to generate timely prevalence estimates of chronic disease risk measures at national and local levels. MENDS can be accessed by health departments and other authorized users for monitoring trends, informing policies, planning programs, and evaluating outcomes to improve the health of the population. Information on the MENDS project, including Project Summary and Overview, how MENDS works, and governance, can be located here https://chronicdisease.org/cphl/technical-assistance-hub/data-modernization/mends/ Type of Patient Data Involved: A limited data set will be extracted from the CHIE and be available through secure systems, with proper access control, to the National Association of Chronic Disease Directors (NACDD), the Utah Department of Health and Human Services, and NORC at the University of Chicago. Business Associate Agreements and/or Data Use Agreements will be implemented as required by applicable law. UHIN Board review and approval: 8/14/2025 Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Not applicable, this is a public health activity, not research. IRB/Privacy Board Approval or Exemption (for Research Studies Only): Not applicable, this is a public health activity, not research. If you have questions or wish to have additional information about this project, please email [email protected] and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email [email protected] by 3/8/2026 to opt out.

  2. resolved Mar 13, 2026, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

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