UHIN experienced a notice incident on October 14, 2025 affecting Alerts - Delivered via Direct and Alerts - Delivered via SFTP and 1 more component, lasting 18h. The incident has been resolved; the full update timeline is below.
Affected components
Alerts - Delivered via DirectAlerts - Delivered via SFTPAlerts - MYUHIN WorkflowClinical PortalData FeedsFederated QueryResults Delivery
Update timeline
- investigating Oct 14, 2025, 08:03 PM UTC
The CHIE is experiencing delays with our MPI vendor which is causing some intermittent issues with patient discovery, patient search in the portal, panel imports and possible delays in alerts. We are working with our vendor to try to resolve the issue and will post an update once resolved.
- resolved Oct 15, 2025, 02:04 PM UTC
This incident has been resolved.