UHIN had 39 outages in the last 2 years totaling 3178h 54m of downtime — averaging 1.6 incidents per month.
There were 39 UHIN outages since January 27, 2025 totaling 3178h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
Direct Mail may experience a brief interruption beginning at 1:00 PM MT today. Any service disruption is expected to last only a few minutes. Any messages queued during this time will be delivered once service is restored. Thank you for your patience.
This incident has been resolved.
UHIN is currently experiencing a realtime connectivity outage with SelectHealth, impacting 270/271 eligibility transactions and 276/277 claim status transactions. It's expected that the connection should be restored on 4/16/26.
The SelectHealth Realtime 270, 276 issue has been resolved. Please resend any failed realtime transactions.
UHIN is currently experiencing a delay in transaction delivery on batch transactions.
This incident has been resolved.
We are aware of an issue impacting Direct messaging at this time. We are actively working with our vendor to restore service as quickly as possible. Thank you for your understanding.
This issue has been resolved. Direct Mail (directmail.uhin.org) is back up and running! Thank you for your patience.
Regence BlueCross BlueShield of Utah Realtime Connectivity Outage UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.
This incident has been resolved.
SelectHealth experienced an issue with our batch jobs last night. As a result, we have paused our payment/835 jobs and no 835s were sent on 3/5/2026. We will continue running the batch jobs tonight to not interfere with regular business. You should expect to see the files coming through for the 835 by tomorrow afternoon, 3/6/2026. Additionally, there may be possible delays with claim acknowledgments.
All delayed Selecthealth transactions have been delivered.
State Farm Intermittent Connectivity Outage UHIN is currently experiencing an intermittent connection outage with State Farm. The intermittent outage in impacting all transactions starting on February 24, 2026 and will cause a delay in receipt acknowledgement responses. Batch 837, and 275 transactions should not be resent. All batch transactions will be processed once the connectivity issue is resolved. Failed eligibility eligibility requests should be resent once the connections is restored.
The connection issue between UHIN and State Farm has been resolved. New transactions are being delivered and acknowledgement responses returned. UHIN is collaborating with State Farm on the delivery of the backlog of transactions.
We are currently experiencing a backlog in ADT processing, which may result in delays in alert delivery. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience.
The issue has been resolved. All backlogged messages have been processed, and services are operating normally. Thank you for your patience.
We are currently experiencing issues with Immunization Queries and ELR(Electronic Lab Reporting) reporting to the State Department of Health & Human Services (DHHS). Our team is actively working with DHHS to resolve the problem. Thank you for your patience while we address this.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This issue has been resolved. Immunization Queries and ELR reporting to DHHS have been restored, and services are operating normally. Thank you for your patience while we worked to address this.
CCD Queries and Document Retrieval capabilities are currently experiencing an issue. Our team is working to identify the root cause and restore functionality. We will keep you posted with updates. Thank you for your patience.
CCD Queries and Document Retrieval capabilities have been restored and services are now functioning as expected. Thank you!
UHIN is currently experiencing an intermittent issue affecting our SFTP connections. Customers may see very brief periods when sftp.uhin.org is unavailable. If you are unable to connect, please try again. We are currently working to resolve the issue.
This incident has been resolved.
UHIN is currently experiencing a delay in transaction delivery on batch transactions.
This incident has been resolved.
UHIN is currently experiencing a delay in transaction delivery on batch transactions.
We are continuing to work on a fix for this issue.
This incident has been resolved.
The CHIE is experiencing delays with our MPI vendor which is causing some intermittent issues with patient discovery, patient search in the portal, panel imports and possible delays in alerts. We are working with our vendor to try to resolve the issue and will post an update once resolved.
This incident has been resolved.
Death notifications service is down, we are currently working a fix for this issue. Thank you for your understanding.
The death notifications feed has been restored. You will receive notifications for any records that were missed during the downtime. Thank you for your patience while we worked through this issue.
The Intermountain feed is currently down. We have not been receiving data for the past two hours. We are actively working with their team to resolve the issue as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience.
This incident has been resolved.
As part of the ongoing integration following the merger of Intermountain Healthcare and SCL Health, Epic will be transitioning message feeds from SCL facilities' (St.Vincent, St.James, Holy Rosary) into Intermountain's production environment on August 19, 2025. Following this change, data originating from these facilities will display IHC as the source facility consistent with other Intermountain messages (for those receiving HL7 messages this will show in the MSH.4 segment). Please be aware of this change when reviewing incoming data.
This incident has been resolved.
You may notice a slight delay in receiving alerts. We identified and resolved an issue within our internal alert ingestion service. The message queue is currently being cleared, and you should receive any delayed alerts during the next scheduled push.
This incident has been resolved.
Intermittent Realtime 270 Eligibility and 276 Claim Status Connection Issues UHIN is aware of intermittent realtime connection timeout issues and is working with our various partners on a resolution.
This incident has been resolved.
Attention Utah Medicaid Providers: ***Important Update: EDI Claim Payments*** Payments for EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th, may not be included in this week's payment cycle. Any claim payments that are not processed the weekend of 7/11-7/13 will be paid during next week’s payment cycle. We apologize for any inconvenience.
This incident has been resolved.
Due to a delay in incoming alert messages, some customers may receive multiple alert files today. We expect this issue to resolve automatically as the delayed data sources catch up. Thank you for your patience!
This incident has been resolved. Thanks for your patience while we worked through this!
UHIN is currently experiencing a delay in transaction delivery.
This incident has been resolved.