Ubiquiti incident

Remote Access and UI Account Service Degraded Performance

Minor Resolved View vendor source →

Ubiquiti experienced a minor incident on September 24, 2025 affecting unifi.ui.com and SSO Service and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 10:25 AM UTC
Resolved
Sep 24, 2025, 01:56 PM UTC
Duration
3h 31m
Detected by Pingoru
Sep 24, 2025, 10:25 AM UTC

Affected components

unifi.ui.comSSO ServiceRemote Access ServiceAccount Service

Update timeline

  1. identified Sep 24, 2025, 10:25 AM UTC

    We are aware of a degraded performance for some customers and are investigating with the highest priority.

  2. monitoring Sep 24, 2025, 12:37 PM UTC

    We are continuing to monitor for any further issues

  3. resolved Sep 24, 2025, 01:56 PM UTC

    This incident has been resolved.