Ubicloud incident

Elevated reports of pulling images from GitHub Container Registry (ghcr.io)

Minor Resolved View vendor source →

Ubicloud experienced a minor incident on September 15, 2025 affecting Ubicloud Runners, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 05:15 PM UTC
Resolved
Sep 16, 2025, 12:13 AM UTC
Duration
6h 57m
Detected by Pingoru
Sep 15, 2025, 05:15 PM UTC

Affected components

Ubicloud Runners

Update timeline

  1. investigating Sep 15, 2025, 09:18 PM UTC

    We've received several reports of degraded performance when pulling Docker images from ghcr.io. Our team is currently investigating the issue.

  2. investigating Sep 15, 2025, 09:31 PM UTC

    We have reproduced the issue on virtual machines from other cloud providers. Several other platform providers have reported active incidents with ghcr.io, primarily affecting European clients.

  3. monitoring Sep 15, 2025, 11:17 PM UTC

    Recent tests show that connectivity with ghcr.io is fast once more. We will continuing monitoring the situation, and if we confirm continued function, will resolve the incident.

  4. resolved Sep 16, 2025, 12:13 AM UTC

    We have been unable to reproduce the issues with repeated speed tests for an hour. Marking as resolved: please write to [email protected] if you are encountering sustained issues.